Terms of Service

1. The platform

BundleIQ Ltd ("BundleIQ") operates a procurement platform connecting UK businesses ("Buyers") with verified suppliers ("Vendors") through collective buying pools, a pre-negotiated catalogue, and a request for quotation (RFQ) service.

2. Buyer terms

Free access

The BundleIQ platform is free for buyers. There are no subscription fees or transaction fees charged to buyers.

Buying pools

• Joining a buying pool is free and non-binding. You are not committed to purchase until you explicitly accept a tender result.
• When a pool reaches its threshold, BundleIQ will conduct a tender and present the result to all pool members.
• You have 14 days to accept or decline a pool award. Failure to respond within 14 days will result in the award lapsing.
• Payment is required in full at the time of acceptance via our Stripe payment integration.

Catalogue orders

Catalogue deals are pre-negotiated contracts available for immediate purchase. Orders are binding upon checkout completion.

RFQ submissions

RFQ submissions are non-binding requests for quotation. You are not obligated to accept any bid received.

3. Vendor terms

Subscription

Vendors access the platform through a paid subscription (Founder, Starter, Professional, or Enterprise). Subscriptions are billed monthly and may be cancelled at any time with effect from the next billing date.

IQ Trust verification

Vendors must complete IQ Trust verification before bidding on pool tenders. Providing false information for verification purposes will result in immediate account termination and may constitute fraud.

Bidding obligations

• Bids submitted in response to pool tenders and RFQs are binding offers. If accepted by a buyer, you are obligated to fulfil the contract at the stated price.
• Maximum 5 vendors may bid per tender. BundleIQ reserves the right to select which vendors are invited.
• No commission is charged on contracts won through BundleIQ.

4. Payments and refunds

Payments are processed by Stripe. BundleIQ does not store payment card details. In the event of a dispute with a vendor, contact us at hello@bundleiq.co.uk and we will mediate.

Refunds are at the discretion of BundleIQ and the relevant vendor. We will use reasonable endeavours to facilitate resolution of any payment dispute.

5. IQ Trust and vendor verification

IQ Trust verification checks are conducted using third-party APIs. BundleIQ does not guarantee the accuracy of any third-party data source. Verification status may change if a vendor's circumstances change and monitoring checks fail.

6. Limitation of liability

BundleIQ acts as a platform intermediary connecting buyers and vendors. We are not a party to contracts between buyers and vendors. To the maximum extent permitted by law, BundleIQ's liability to any user is limited to the amounts paid to us in the 12 months preceding the claim.

BundleIQ is not liable for any indirect, consequential, or incidental losses arising from use of the platform.

7. Acceptable use

• You must not use the platform for any unlawful purpose.
• Vendors must not submit artificially low bids with no intention of fulfilment.
• You must not attempt to circumvent the platform to conduct business directly with parties you met through BundleIQ without payment of any applicable fees.
• You must not misrepresent your identity, credentials, or business.

8. Termination

BundleIQ reserves the right to suspend or terminate any account that violates these terms, engages in fraudulent activity, or causes harm to other users of the platform.

9. Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to these terms

We may update these terms from time to time. Material changes will be notified by email. Continued use of the platform after notification constitutes acceptance of the updated terms.

11. Contact

BundleIQ Ltd
Email: hello@bundleiq.co.uk